SAP Knowledge Base Article - Public

2737184 - Add Product With Quantitiy Zero in Quote Quick Create Screen Not be Copied to The Products Tab.

Symptom

Creating sales quote with product quantity 0 and save but sales quote products tab is empty.

The same behaviour is found when a proposed product in a product list has quantity 0.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales quote view
  3. Click on New for creating new sales quote
  4. Enter Account and all mandatory fields
  5. Add product manually or Add From List with 0 quantity
  6. Save and Open
  7. Go to Products tab

You can see no line item or product added to quote product tab.

Cause

Reason for this system behavior is that quick create window does not support default quantity of zero in this view. But system allows to add product with zero quantity under product tab.

Resolution

It is system standard behavior in quick create. Developer mentioned that 'For a future release we might allow the selection of also zero quantity in
quick create'.

Keywords

Sales Quote, Product, 0 quantity , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , Product Enhancement

Product

SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902