SAP Knowledge Base Article - Public

2737262 - SFTP account getting logged out after 10 minutes

Symptom

SFTP account is being logged out after 10 minutes of no actions.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Access any of our SFTP's with SFTP credentials, wait for 10 minutes with no actions and the SFTP account will be logged off.

For example:

  1. Access and login in the any SF SFTP site (e.g.: https://sftp4.successfactors.com)
  2. Do not perform any action after 10 minutes.
  3. And then you are redirected to SFTP login page.

Cause

Ops team confirmed that this is expected behavior of the system to logoff absent SFTP users after 10 minutes.

Resolution

The SFTP of SuccessFactors BizX suite has a hard default setting of 10 minutes timeout on no activity and currently, it is not possible to change.

Keywords

SFTP timeout, error, connection timeout, logout, , KBA , LOD-SF-PLT-FTPS , SFTP Account Creation, Reset Password & Install SSH Service , How To

Product

SAP SuccessFactors HCM Suite all versions