2737593 - Individual Customer Is Not In Scope But Still Appear In Outlook Add-In

In SAP Cloud For Customer, within the Accounts scenario, you don't have Individual Customer scoped, but when you go the Outlook Add-In it is displayed as an available option.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Cloud For Customer

1. Create a new contact in Outlook.
2. Select the contact in Outlook.
3. Click on Add Contact button.
4. Click Add Reference button.
5. Select Customer.
6. You should see the Add with Reference to Account pop up.
7. In the Filter dropdown you still have Individual Customer.

The Add-In doesn't inherit these restrictions from SAP Cloud For Customer. These values are specific from the Add-In and are independent.

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available

Outlook Add-In; Groupware; Individual Customer; Contact; Reference; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions