SAP Knowledge Base Article - Public

2737593 - Individual Customer Is Not In Scope But Still Appear In Outlook Add-In


In SAP Cloud For Customer, within the Accounts scenario, you don't have Individual Customer scoped, but when you go the Outlook Add-In it is displayed as an available option.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud For Customer

Reproducing the Issue

  1. Create a new contact in Outlook.
  2. Select the contact in Outlook.
  3. Click on Add Contact button.
  4. Click Add Reference button.
  5. Select Customer.
  6. You should see the Add with Reference to Account pop up.
  7. In the Filter dropdown you still have Individual Customer.


The Add-In doesn't inherit these restrictions from SAP Cloud For Customer. These values are specific from the Add-In and are independent.


This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Outlook Add-In; Groupware; Individual Customer; Contact; Reference; , KBA , LOD-CRM-GW-OUT , Outlook , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions