SAP Knowledge Base Article - Preview

2738020 - Unable to create a support incident/case due to Maintenance Terminated message - SAP ONE Support Launchpad / SAP for Me

Symptom

  • No users can submit support incidents/cases
  • Why can't I create a support ticket?
  • Users can no longer submit support cases
  • Launchpad message: Maintenance Terminated - Limited Access to Launchpad Applications. Click Here to Learn More.

    Maintenance Terminated message.png
  • SAP for Me message: Maintenance Terminated - Limited Access to some support applications.

    SAP for Me MaintenanceTerminated.png


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Environment

  • SAP for Me
  • SAP ONE Support Launchpad 

Keywords

messages , tickets , raise incident , maintenance Termination, Support Portal, Support contract issue , block list , XX-SER-MB , blocklist , warranty , KBA , warranty portal , XX-SER-FORME , SAP for Me , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-MB , Maintenance Blocked , Problem

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