2738095 - Date Of Birth Is Not Synchronized By The Outlook Add-In

Symptom

You have the birthday of a contact maintained in Microsoft Outlook, but when you synchronized this contact to SAP Cloud For Customer using the Outlook Add-in, the Date of Birth field is not filled inside the system.

For example:

Birthday for a given contact is maintained in Microsoft Outlook.

In SAP Cloud For Customer, the Date of Birth field remains empty after this same contact is synchronized.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP Cloud For Customer

Cause

The SAP Cloud For Customer Outlook Add-In doesn't support the synchronization of this information.

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Date of Birth; Birthday; Contact; Outlook Add-In; Groupware; Office Integration; Field blank; Field Empty; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions