SAP Knowledge Base Article - Public

2738373 - Message Fails when Replicating Sales Orders with Alternative Items from ERP.


You attempt to replicate sales orders from ERP to C4C, which contains products with Alternative Items, the replication fails in C4C with message: ""xxxxxxxxxx: Parent- / Alternative line not supported for external items".

(where xxxxxxxxx is the Item ID)


SAP Cloud for Customer.

Reproducing the Issue

  1. Trigger the replication from ERP.
  2. Navigate to the Administrator WoC (Work Center) in your C4C client.
  3. Search for the incoming message.
  4. Click the View button.
  5. View the Error Log.
  6. Check the error message.


Alternative Items are not supported for Sales Orders.

They are only viable for Sales Quotes.


This is a known limitation and there is no workaround.


Alternative Items, Sales Quotes, Sales Orders, Items Sales Orders, Products Sales Orders. , KBA , LOD-LE-CQP , Customer Quote Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions