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SAP Knowledge Base Article - PreviewSymptom
You have noticed that Ticket 123 (123 represents the Ticket ID) has been created by User ABC (ABC represents the User ID) but at the same time the Ticket Description, or first Interaction, has been created by User DEF (DEF represents the second User ID).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ; Created ; Date ; Timeline ; Interaction ; Description ; User ; Changes ; Ticket Description ; wrong user , KBA , LOD-CRM-SRP , Service Request Processing , How To
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