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2738575 - Ticket Created By Field Is Different from First Interaction Creator


You have noticed that Ticket 123 (123 represents the Ticket ID) has been created by User ABC (ABC represents the User ID) but at the same time the Ticket Description, or first Interaction, has been created by User DEF (DEF represents the second User ID).



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Ticket ; Created ; Date ; Timeline ; Interaction ; Description ; User ; Changes ; Ticket Description ; wrong user , KBA , LOD-CRM-SRP , Service Request Processing , How To

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