SAP Knowledge Base Article - Preview

2738575 - Ticket Created By Field Is Different from First Interaction Creator

Symptom

You have noticed that Ticket 123 (123 represents the Ticket ID) has been created by User ABC (ABC represents the User ID) but at the same time the Ticket Description, or first Interaction, has been created by User DEF (DEF represents the second User ID).


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket ; Created ; Date ; Timeline ; Interaction ; Description ; User ; Changes ; Ticket Description ; wrong user , KBA , LOD-CRM-SRP , Service Request Processing , How To

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