SAP Knowledge Base Article - Public

2739006 - Error Message Occurred while Importing Compound Delete file - Employee Central


  • You would receive an error importing Compound Delete file
  • The application error id would be accompanied by = Internal System error encountered while importing record
  • Internal error when trying  to deleting an orphaned Person External ID

Orphan id.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central - import Data

Reproducing the Issue

  1. From Employee Imports, download the template for Compound delete
  2. Enter the personID and Hrisfield as personInfo
  3. Upload the file and validate - No error
  4. Validate and Import the file - The system displays an error "Internal System error encountered while importing record "


Check tool:

  1. Go to search Check tool
  2. Employee central core
  3. Run
  4. Review all issue and Check:  2438812 - Check Tool: How to use Check Tool to identify Orphaned Person IDs from your system


There could be a violation constraint in the database that leads to inconsistencies.


SAP SuccessFactors Development Engineering team will need to run a deletion script. Please refer to below

Customer Action:

  1. Please contact Employee Central Support Engineer Team and Add the following to your case or Ticket:
  2. Provide the list of all affected users
  3. Customer must provide a written approval for the deletion script

Employee Central Support Engineer Team Action:

  1. Please refer to Internal Memo  

See Also

2375294 - How to use the Compound Delete for Employee Central (Mass Delete Grid Portlet Data)


Successfactors, Compound, Delete, Error, Orphan, Orphaned, id, ECT-111596, Internal, System, encountered, while, importing, record ECT-121520, Internal System error encountered while importing record, SRSD-55983, SRSD-55886, ECT-121520, Compound Delete, Import , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem


SAP SuccessFactors Employee Central all versions