2739308 - SAP Cloud Connector to SAP BTP connection timeout

Symptom

You wish to increase the timeout settings from the SAP Cloud Connector (SCC) to the SAP Business Technology Platform (BTP) as the connection fails.
In the SCC logs, error messages similar to the one below can be seen:

#Executing Http Get request to https://connectivitycertsigning.cf.us10.hana.ondemand.com:443/certificate/management/v1/trusted/ca/account/....
#WARN#com.sap.scc.rt#http-bio-6443-exec-8#
#Tunnel account:///... is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@20205bb0 ok, and context == null|Preparation of tunnel certificate for ...@cf.us10.hana.ondemand.com account failed.

Environment

SAP Cloud Connector

Product

SAP Business Technology Platform all versions ; SAP Connectivity service 2.0

Keywords

Cloud Connector, SCC, BTP, Business Technology Platform, timeout, connectivitycertsigning, tunnel account, inoperative, tunnel certificate, firewall, proxy , KBA , scp , cloud platform , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NEO-CON , Neo to On-premise Connectivity service , Problem

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