2739460 - People Profile Block Keeps Loading - SAP Employee Profile

People Profile block does not load completely.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Employee Profile

A particular portlet in People Profile does not load, and keeps displaying the loading symbol:

This issue may be relevant block data issue.

As a quick workaround, please delete the block in "Configure People Profile" page, save this action, then, create a new block and add the required fields to it.

After deleting the concerning block and creating a new one, the application server will save its new structure and refresh the block definition cache.

So, when browser sends a request to the application server, it will use the new block id to get the data, and consequently, bring new information, causing the block to load properly.

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