SAP Knowledge Base Article - Public

2739460 - People Profile Block Keeps Loading - SAP Employee Profile


People Profile block does not load completely.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

A particular portlet in People Profile does not load, and keeps displaying the loading symbol:



This issue may be relevant block data issue.


As a quick workaround, please delete the block in "Configure People Profile" page, save this action, then, create a new block and add the required fields to it.

After deleting the concerning block and creating a new one, the application server will save its new structure and refresh the block definition cache.

So, when browser sends a request to the application server, it will use the new block id to get the data, and consequently, bring new information, causing the block to load properly.


Employee, People, Profile, Block, Portlet, Loading, Keeps on Loading, Does not Load, Don't Load, Data, Issue, Symbol, Dots. , KBA , LOD-SF-EP-UI , People Profile UI (PP3 UI) , LOD-SF-EP-CPP , Configure People Profile , Problem


SAP SuccessFactors HXM Suite all versions