Background data is not getting purged, even though the purge message just says "The user master data will be excluded from the application data purge".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP SuccessFactors Employee Central
- SAP SuccessFactors Employee Profile
Reproducing the Issue
User is performing the background data is not getting purged, even though the purge message just says "The user master data will be excluded from the application data purge".
Purge Type: DRTM Employee Profile Purge
- Open your instance
- Search "Manage Data" in Admin Center
- Select "DRTM Employee Profile" and "BACKGROUND (BACKGROUND)"
The user exit date is:
The user exit date is "9/1/2018", while the retention period is 12 month, that's the reason the user was excluded from the application data purge.
2651195 - DRTM Purge: Background information is not removed for Global Assignment or Concurrent Employment user
SAP Help Portal - Employee Profile: Background
SAP Help Portal - DRTM Purge Request Types
SAP Help Portal - Data Included in the DRTM Employee Profile Purge
SuccessFactors; DRTM, Employee, Profile, End, User, SuccessFactors, Exit, Purge, Mass, Delete, Manage Data, LOD-SF-EP, LOD-SF-EP-ADM, Background, Information, EP, the user master data will be excluded from the application data purge , KBA , LOD-SF-EC-ADM , Admin Tools (EC Core only) , LOD-SF-EC , Employee Central , LOD-SF-EP-ADM , Roles & Permission / Directory search , Problem