2739843 - Service Fixed Price without Actuals Items Not Completed in Contract

• You notice that a line Item for a service fixed price without actuals is still in process.
• The Item is invoiced and expired.
  
  You expect it to be completed since service confirmations are not needed for a service with fixed price without actuals in a sales order.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Contracts view.
3. Open the Contract ABC (ABC represents the contract number).
4. Click View All.
5. Navigate to the Items tab.
6. Select the respective line item XX (XX stands for the line item ID for a service fixed price without actuals).

• In the General subtab, under Product Information, Item XX is expired: the Contract Item End Date is in the past.
• Under invoicing information the Invoicing Status is finished.
• Under Execution you can see that the Fulfillment Status is not started.

Hence the item status is still in process.

For Item XX to be in status Complete the following 3 criteria have to be met:

• Invoice Status has to be completed,
• item has to be expired,
• service has to be fulfilled.

In general, for services, the fulfillment must always be finished in the Contract.

Unlike sales orders, there is no contract pipeline from which you can confirm service execution and you can create a service confirmation only directly from the contract.
For confirmations created based on contracts, releasing items with or without completion is not possible as in standard service confirmations. There is only an implicit release without completion.

For services which do not require a Service Confirmation such as the item Type SEFL (SEFL - Service - fixed price without actuals) the service execution needs to always be done in the respective document (Sales Order and Contract). Therefore, you must finish the fulfillment in the contract itself.

1. Go to the Sales Orders work center.
2. Select the Contracts view.
3. Open the Contract ABC.
4. Navigate to the Items tab,
5. Select Item XX.
6. Click the button Finish and select the Fulfillment option.

As an alternative, you can confirm all items with the Submit button and the Finish Fulfillment option.
If the contract item is expired and the invoicing is also finished, the contract item is set to Complete.

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