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2739858 - Lost Connection to live HANA system in SAP Analytics Cloud (SAC)

Symptom

  • Lost Connection to live HANA system in SAP Analytics Cloud (SAC) from a particular User. Everything works as expected for other User on same computer using the same Model and the same HANA database user to consume live HANA model. Below errors have been observed:

    "The connection to your HANAlive system has been lost. Please refresh your browser."

    HANALive2.png

    "Firefly Error: Error [Protocol]: (#73) Error [Protocol]"

          HANALive.png


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Environment

  • SAP Analytics Cloud 2018.

Product

SAP Analytics Cloud 1.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

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