2739917 - Expired Offer Letter Correspondence in Esignature Form Link not working- Recruiting Management

Symptom

In checking the expired offer letter e-signature Offer link from correspondence, the hyperlink is working for the author of the offer letter while for other users who can view it, it doesn't have the same behavior wherein e-signature offer link is not clickable or active

Environment

SuccessFactors Recruiting management

Reproducing the Issue

1. Log in to the instance, then proxy as the author of the offer letter
2. Check the job requisition and look for the candidate application
3. Once in candidate application, search for the offer letter correspondence. You will noticed that even though the offer letter status is expired, the e-signature form link is still active
4. Then, proxy as another user or role that has access to the candidate application
5. Check the job requisition and look for the same candidate application
6. In the candidate application , go the offer letter correspondence you will see the e-signature form link is inactive for the expired offer letter. This is not the same with the author of offer letter.

Cause

Resolution

When an offer letter is expired/voided, Successfactors do not keep any copy of the expired offer letter document in the database and always make a call to DocuSign to get the document. Hence, this is only available to the originator of the offer letter and not to any other user. This is an expected behavior and by design.

Note: When an Offer Letter via DocuSign is created & sent by a User to a Candidate, only this User who is the Author/Originator will have access to the eSignature Offer link in the Candidates application. Once the Candidate accepts the Offer Letter & eSign's it on the External Career Site, this same link becomes clickable to all Users who have access to the Offer Letter Portal on the Applicant Profile page of Candidates.

Keywords

Offer, Offer letter, Author, DocuSign, Pending, Accepted, DocuSign, link, Author, Originator , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions