SAP Knowledge Base Article - Public

2740027 - Missing Office 365 Login Option In Server Side Integration


You go to E-mail Integration User Settings, then Sync Settings and E-mail Configuration and can no longer find the option to configure login with Office 365.


What you expected to find:



What you find:


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SAP Cloud For Customer

Reproducing the Issue

Scenario 1:

  1. Log in the system.
  2. Go to the User Settings Work Center.
  3. Go to Sync Settings.
  4. Click on E-mail Configuration.

Scenario 2:

  1. Log in the system.
  2. Go to E-mail Integration Work Center.
  3. Click on User Settings tab.
  4. Go to Sync Settings.
  5. Click on E-mail Configuration.



Authentication flow has improved and now the Exchange Direct Logon (username/password) and Office 365 OAuth are split into two different options on the Organization level.


To set Office 365 OAuth you need to follow the steps below:

  1. Go to E-mail Administration Work Center.
  2. Go to Groupware Settings.
  3. Under Organizations enter your desired organization.
  4. Click on E-mail Configuration tab.
  5. In Mailbox Access Type you can set to Office 365 OAuth.


Important Note: This will make the standard authentication option to become Office 365 OAuth for that given organization. You won't see the Microsoft Office 365 Access option, but once you click to change e-mail account or server it will redirect you to Office 365 page instead of allowing you to configure your Exchange account.



Groupware; Server Side Integration; OAuth; Office 365; Outlook Authentication; , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , Problem


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