Symptom
You would like you to default the Location of Service Provision in a Service Order from "On-Site" to "Supplier Service Center".
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to Service Order work center.
- Go to Service Order Processing view.
- Click on New -> Service Order.
The Location of Service Provision is taken by default to On-Site.
Cause
The system defaults the location of service provision based on the Location and Provider of Service settings in business configuration.
Resolution
-
Go to Business configuration work center.
- Go to Implementation Projects view.
- Select First Implementation.
- Click on Edit Project Scope.
- Navigate to the Questions step.
- Select the path: Service -> Service and Repair -> Location and Provider of Service.
The following questions are there in the system:
- Do you carry out service and repairs on-site at the customer, or wherever the product is located?
- Do you carry out service and repairs at your own service center?
- Are service and repairs on your products carried out at a supplier's service center?
The system defaults the location of service provision based on the Location and Provider of Service settings in business configuration.
If you work with all three (On-Site, Own Service Center and Supplier Service Center) locations, the system defaults On Site.
If you work with service center whether your own or that of a supplier, At Own Service Center is taken as default in the service order.
If you work with one location only, that location is defaulted in the service order.
Keywords
On-Site; Own Service Center; Supplier Service Center; , KBA , work distribution rules not working , AP-SVO-SO , Service Order , Problem