SAP Knowledge Base Article - Public

2740720 - An Approver Sends Back a Workflow and Gets an Email Notification - EC

Symptom

If an approver of a workflow sends back the request he/she receives an email notification

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. An approver sends back a workflow request:

app1.png

  1. The approver then receives an email notification:

    app2.png

Cause

This is expected behavior.

Resolution

When a workflow is rejected/sentback, and email is sent to the initiator, already approved approvers and the current step owner.

Keywords

SF, Success Factors, EC , work flow, e-mail , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions