SAP Knowledge Base Article - Public

2740868 - When You use Marketing Attributes as Criteria for Contacts Advanced Search, the Related Funnel Icon Does not show its Filter Indicator

Symptom

You do not see appear the Funnel Icon Indicator (Filter On) while searching for Contacts according to their Marketing Attributes.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Log into the Fiori environment.
  2. Go to the Customers workcenter.
  3. Go to the Contacts view.
  4. Click on the funnel Icon to enter Advanced Search.
  5. Under Marketing Attributes, click on the link to Maintain Conditions.
  6. Add the Conditions of your search
  7. Click Ok

Results : the Search returns results but the Filter Icon does not show that an advance search is being performed. The advanced search indicator ('') is not shown even though the query with your search parameters is executed.

Cause

Marketing Attributes are not of type Worklist.

Resolution

This is the expected system behaviour.

Keywords

Funnel Icon Indicator, Advanced Search, Contacts Marketing Attributes, Funnel Icon, Filter icon. , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions