SAP Knowledge Base Article - Preview

2740877 - Microsoft Word Templates Doesn't Open In Office 2010 And Later

Symptom

You downloaded a Microsoft Office Word template from SAP Cloud For Customer to edit it, but when you try to open the file with your Microsoft Word 2010 or later, it gives you an error.

 error_message.png

We're sorry. We can't open file.docx because we found a problem with its contents. Microsoft Office cannot open this file because some parts are missing or invalid.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud For Customer
  • SAP Business ByDesign

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Office; Template Maintenance; Word; , KBA , SRD-CC-OIN-WRD , Word Integration , Problem

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