SAP Knowledge Base Article - Preview

2740877 - Microsoft Word Templates Doesn't Open In Office 2010 And Later


You downloaded a Microsoft Office Word template from SAP Cloud For Customer to edit it, but when you try to open the file with your Microsoft Word 2010 or later, it gives you an error.


We're sorry. We can't open file.docx because we found a problem with its contents. Microsoft Office cannot open this file because some parts are missing or invalid.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Cloud For Customer
  • SAP Business ByDesign


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Office; Template Maintenance; Word; , KBA , SRD-CC-OIN-WRD , Word Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.