Symptom
When trying to add a Registered Product to a Contract, the following error message is displayed:
Serial ID XXX not unique. Please enter a Product.
Environment
SAP Cloud for Customer / Service
Reproducing the Issue
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Go to the Contracts work center.
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Select the Contracts view.
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Open Contract ABC (ABC represents the Contract ID).
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Select the Covered Objects facet.
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Select the Add button.
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Maintain Serial ID XXX (XXX represents the Serial ID).
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Select the Add button.
The following Error message is displayed:
Serial ID XXX not unique. Please enter a Product.
Cause
The error message is displayed, because there is more that one Registered Product with this Serial ID maintained in the system.
Resolution
This is the expected system behaviour.
In order to add a Registered Product, which does not have a unique Serial iD maintained to the Contract, please follow these steps:
- Go to the Contracts work center.
- Select the Contracts view.
- Open Contract ABC (ABC represents the Contract ID).
- Select the Covered Objects facet.
- Select the Add button.
- Maintain the Product ID of the Registered Product.
- Maintain Serial ID XXX (XXX represents the Serial ID).
- Select the Add button.
Keywords
Registered Products Contract Serial ID unique Error , KBA , LOD-LE-IBA-IBA , Installed Base , Problem