SAP Knowledge Base Article - Public

2741130 - You cannot select "service engineer pick up template" when creating new logistics model

Symptom

"Service Engineer Pick-up Template" is not in the list when creating new logistics model

Environment

SAP Business Bydesign All Versions

Reproducing the Issue

  1. Go to Warehousing and Logistics Master Data Work Center.
  2. Go to Logistics Models View.
  3. Click New.
  4. Click drop down list for logistics model template ID.
  5. Template for pick-up by service engineers is not in the list.

Cause

Pick Up element under Outbound Logistics is not scoped in the business configuration.

The Pick-Up business topic is relevant if products are picked up by service engineers directly from your own warehouse.

Resolution

  1. Go to Business Configuration Work Center.
  2. Go to Implementation Project View.
  3. Select the project and click Edit Project Scope.
  4. Click next until step 3.
  5. Expand Manufacturing, warehousing and logistics.
  6. Expand Outbound Logistics.
  7. Scope Pick-up
  8. Click next until finish.
  9. "Service Engineer Pick-up Template" will be avaialble to choose when creating new logistics model

Keywords

Service Engineer, Pick-up, Logistics Model , KBA , AP-SMM-SLM , Site Logistics Process Model , How To

Product

SAP Business ByDesign all versions