SAP Knowledge Base Article - Public

2741556 - Cloud Data Source Character Encoding


You are trying to upload a cloud data source but you receive an error like: only UTF-8 is supported.


  • SAP Cloud For Customer
  • SAP Business ByDesign

Reproducing the Issue

  1. Go to the work center Business Analytics.
  2. Go to the view Design Data Sources.
  3. Search for the data source into which you want to upload data.
  4. Highlight the data source and click on Data then Upload.
  5. Choose the settings you require including the Character Encoding.
  6. You may see an error such as only UTF-8 is supported.


The file you are trying to upload may have some special characters such as ß or Ü.

Other language specific characters may cause this error message to happen.


You can try using a different character encoding such as ISO 6937 for example. Other encodings may work too.


Character encoding, cloud data source, CDS, cloud, data source, upload, download. , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions