SAP Knowledge Base Article - Public

2741559 - Offer Letter Token Window is over expanded


When creating an offer letter and clicking on the insert token button, the token pop-up window is over expanded.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactor's Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting and select a candidate in the Offer status on a requisition
  2. Under "Take Action" select Offer > Offer Letter
  3. Select any template
  4. Click on the Token button (Insert Job Requisition Field)
  5. See that the token pop-up window is over expanded



The reason it is expanded is because the field label for a token(s) is too long.


In order to fix this either remove this token from custom tokens if it is a custom token OR make the field label shorter.


Offer letter, insert job requisition field, token, token pop-up window, too long , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions