SAP Knowledge Base Article - Public

2741559 - Offer Letter Token Window is over expanded

Symptom

When creating an offer letter and clicking on the insert token button, the token pop-up window is over expanded.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactor's Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting and select a candidate in the Offer status on a requisition
  2. Under "Take Action" select Offer > Offer Letter
  3. Select any template
  4. Click on the Token button (Insert Job Requisition Field)
  5. See that the token pop-up window is over expanded

2019-01-15_10-12-54.png

Cause

The reason it is expanded is because the field label for a token(s) is too long.

Resolution

In order to fix this either remove this token from custom tokens if it is a custom token OR make the field label shorter.

Keywords

Offer letter, insert job requisition field, token, token pop-up window, too long , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions