SAP Knowledge Base Article - Public

2741572 - Receiving Error: "An application error occurred." in Manage Pending Hires [Integration with EC] - Onboarding 1.0


  • Error shows fingerprint ID (fa44a1eb86c399d372eaed81e0a02e85d29d3d05)
  • An application error occurred. Please try again later, or notify support if the issue keeps occurring.


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Go to Manage Pending Hires;
  2. Select a candidate and click in Hire;
  3. An error message is displayed "An application error occurred."


  • There are more than one user with OnBoardingId (2 profile in BizX (UDF) have the same Onboarding_ID)
  • CandidateID is missing in OnboardingCandidateInfo object of new hire


  • Find the inactive usrid from Employee Export and perform single user Purge.

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


See Also

2419074 - How to Manually Update the Onboarding Candidate Info Object - Onboarding
2638035 - How to Manually Purge inactive user


Manage Pending Hires; fingerprint; fa44a1eb86c399d372eaed81e0a02e85d29d3d05; CandidateID; missing , KBA , onb-21420 , LOD-SF-OBD-MPH , Manage Pending Hires , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions