Symptom
- Error shows fingerprint ID (fa44a1eb86c399d372eaed81e0a02e85d29d3d05)
- An application error occurred. Please try again later, or notify support if the issue keeps occurring.
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
- Go to Manage Pending Hires;
- Select a candidate and click in Hire;
- An error message is displayed "An application error occurred."
Cause
- There are more than one user with OnBoardingId (2 profile in BizX (UDF) have the same Onboarding_ID)
- CandidateID is missing in OnboardingCandidateInfo object of new hire
Resolution
- Find the inactive usrid from Employee Export and perform single user Purge.
Problem Description:
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See Also
2419074 - How to Manually Update the Onboarding Candidate Info Object - Onboarding
2638035 - How to Manually Purge inactive user
Keywords
Manage Pending Hires; fingerprint; fa44a1eb86c399d372eaed81e0a02e85d29d3d05; CandidateID; missing , KBA , onb-21420 , LOD-SF-OBD-MPH , Manage Pending Hires , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions