SAP Knowledge Base Article - Public

2741844 - Access Restriction not working as expected for Opportunities

Symptom

You have a valid Access Restriction for Opportunities that uses the Rule 99, for the user XYZ to only see Opportunities in their own Sales Unit 123. However, the users see also Opportunities from the Sales Unit 789.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login with the user XYZ.
  2. Go to the Sales workcenter.
  3. Go to the Opportunities view.

Result: the user sees Opportunities with Sales Unit 123 (correct) and with Sales Unit 789 (not correct).

Cause

The Opportunities with the Sales Unit 789 have a user from the Sales Unit 123 assigned in the Involved Parties; the user from the Sales Unit 123 has access to Opportunities where a user from the same Sales Unit is involved.

Resolution

This is the expected behaviour. Please adapt the Access Restrictions or the Involved Party if you don't wish for the user XYZ to see the Opportunities from the other Sales Unit.

Keywords

access restriction, opportunities, sales unit, restricted, , KBA , LOD-LE-OPP , Opportunity processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions