Symptom
- Application error when approving dependent workflow.
- Error is happening only for few users.
- errorId=919c0c60-1477-4f02-ba73-db9cb91793d9, fingerprint=89f08fbb8d0ea4dcf526bda42f99593f1c2f0b4d, timestamp=2018-12-26T17:41:19.322+1100, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=919c0c60-1477-4f02-ba73-db9cb91793d9, timestamp=2018-12-26T17:41:19.322+1100, and the version information from the current screen) if the issue keeps occurring.,
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Login to BizX
- Go to Pending requests
- Click on the Dependent workflow
- Error
Cause
The error is due to incorrect data in global info for the users for which error is thrown.
Resolution
- Import global info for person affected using full purge
- Refer KBA: 2315276 - Employee Central - Data Imports Useful Information, for more details on data import
Keywords
Dependent workflow application error, fingerprint=89f08fbb8d0ea4dcf526bda42f99593f1c2f0b4d, error when approving dependent workflow. , KBA , LOD-SF-EC-DPD , Dependents Management , Problem
Product
SAP SuccessFactors Employee Central all versions