2741945 - Tickets Can Be Saved Even with Message Please Use Not More than 1 Party ABC

Symptom

When adding a new Involved Party to a Ticket, the system allows you to save the changes even after the error message Please Use Not More Than 1 Party ABC (ABC represents the name of the Involved Party being used) appearing. This is happening even if you set the Parties as Unique in the Business Configuration.

The same can happen with the error "Please enter a contact for the party with role DEF" DEF represents the party role where no party was entered in the ticket. This party was maintained as mandatory in the business configuration.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Party; Tickets; Save; mandatory, unique, save is possible, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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