SAP Knowledge Base Article - Public

2741988 - How to Terminate a Productive Tenant


You are trying to request to terminate your productive system, however the button "Terminate System" is greyed out.


  • SAP Cloud for Customer
  • SAP Business ByDesign


For security reasons you are unable to terminate productive systems via Service Control Center requests.


In order to terminate your existing production tenant. Please create an incident from your test tenant with the details like, Production tenant ID, Production Tenant URL and Reason for the termination.

See Also

2136036 - How to request a New Tenant for SAP Business ByDesign or SAP Cloud for Customer from Service Control Center

Tenant Creation Scenarios – ByD/C4C


BYD, C4C, How,Delete, Productive Tenant, Terminattion, Terminate. , KBA , SRD-CC-CI-CCS , ByD Service Control Center , LOD-CRM-ADM , Administration UI , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions