You are trying to request to terminate your productive system, however the button "Terminate System" is greyed out.
- SAP Cloud for Customer
- SAP Business ByDesign
For security reasons you are unable to terminate productive systems via SCC requests.
In order to terminate your existing production tenant. Please create incident from your test tenant with the details like, Production tenant ID, Production Tenant URL and Reason for the terminatioin.
How / Delete / Productive Tenant / Terminattion / Terminate , KBA , SRD-CC-CI-CCS , Service Control Center , LOD-CRM-ADM , Administration UI , How To