2742107 - Integration Center: Frequently Asked Questions

This KBA provides answers to the frequently asked questions regarding Integration Center.

• SAP SuccessFactors HXM Suite
  • Integration Center

General Capabilities

Q: Which modules are supported by Integration Center?
A: Integration Center supports all modules covered by the OData API v2. For the complete list, refer to the API Reference section of the OData API guide.

Q: Is Compound Employee API supported in Integration Center?
A: No, Integration Center only supports the OData V2 API.

Q: How many fields/columns can be uploaded using CSV Inbound Integration?
A: Up to 500 columns are supported.

Onboarding, Recruiting and Learning modules extractions

Q: How do I extract resume and cover letter data from Recruiting?
A: See KBA 2582360 - Data Extraction Request - Candidate's Resume and Cover Letters.

Q: How do I export Job Requisition pre-screening questions?
A: Refer to KBA 2826605 - Exporting Job Requisition Pre-Screening Questions.

Q: Are Learning APIs available in Integration Center?
A: No, Learning APIs are not supported. Refer to KBA 2634955 for more details.

Q: What is the purpose of the 'Person GUID Export' scenario in Integration Center?
A: The 'Person GUID Export' is a pre-delivered scenario used to export Person GUID data at company level for products like Learning Management System (LMS) which has not implemented the standard Employee Export/SF User Connector. Refer to the KBA 2765328 for the step by step.

Common Issues

Q: Some records are missing from the integration output. Why?

A: Possible reasons include:

• Filters removing data — check Advanced Filters and Time-Based Filters
• Server-side pagination is disabled (see KBA 2723468)
• An outdated scheduled job is running (see KBA 2430723)

Q: I'm seeing duplicate records in the output file. How can I resolve this?
A: Enable the Server-Side Pagination option. See KBA 2723468.

Q: Why are fields from the User entity OR navigating through it (e.g. userNav) returning blank values?
A: Inactive users return blank data in OData API unless filters explicitly include them. Integration Center mirrors this behavior. See KBA 2786330.

Q: I'm unable to extract future-dated or historical records. Is this supported?
A: Yes, you can extract such records. Refer to KBA 2470903 or Time-Based Filters chapter of Integration Center guide.

There are some other common issues that can be found in the Integration Center guide:

• Scenario 1: Schedule Throttle Error chapter
• Scenario 2: Cannot Reach Destination Server for REST and SOAP Integrations chapter
• Scenario 3: Adding Double Header File using Integration Center chapter

Entity and Filter Management

Q: How do I properly choose a starting entity?
A: Refer to KBA 2761576 and the Best Practises on choosing the Starting Entity chapter of Integration Center guide.

Q: In Advanced Filters, I'm not seeing a specific field. Why?
A: Only fields with the SAP:Filterable property set to True in metadata are available. Check this in Admin Center > OData API Data Dictionary.

Q: How do I set a filter for a null value?
A: Leave the filter value blank to match null entries.

Q: How do I handle one-to-many (1:M) navigations?
A: Refer to the KBA 3087941.

Performance and Load Recommendations

Refer to one of the KBAs below depending on your scenario:

• KBA 3087950 - Best Practices for Integration Center job schedule (outbound Integrations)
• KBA 3063887 - Best Practices for creating Event Based Integration via Intelligent Services Center (ISC) and Integration Center (IC)

Scheduling and Execution

Q: How do I view Integration Center execution logs?
A: Use the Execution Manager feature. More info on Monitoring an Integration chapter of IC guide.

Q: What is the maximum runtime for an Integration Center job?
A: Jobs are auto-terminated after 8 hours to maintain system performance.

Q: How do I trigger a job from Intelligent Services Center?
A: Integration Center jobs can be subscribed to Intelligent Services events. Refer to Integrating Intelligent Services with Integration Center and the KBA 2769349.

Q: I am trying to schedule a new integration center job and I am being prompt with a message that I have reached the limit of 100 daily jobs. Why?
A: This is expected behavior and SAP allows customers to schedule up to 100 daily jobs, this guardrail helps in achieving higher successful job rates and ensures DC stability. In the past this limit was 50 and the customer would have the possibility to request an increase of this threshold, however, as of H2 2025 we have doubled the limit to 100 jobs and increase requests are no longer possible.
This helps us make the DC's health and the customer's instance performance.

Security and Encryption

Q: In PGP Encryption, are external key pairs supported?
A: Yes. Security Center supports key pairs from other software tools (.pub and .asc formats). See Importing a PGP File Encryption Key chapter of Security Center guide.

Q: Can SuccessFactors-encrypted PGP files be decrypted externally?
A:

• If the key was generated in Security Center, it cannot be decrypted externally (private key is not exportable).
• If generated externally, decryption by other tools is possible.

Q: In Destination Settings, why can't I change the SFTP port from 22?
A: As of the 2H 2023 release, only port 22 is supported. See KBA 3148291.

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