2742107 - Integration Center: Frequently Asked Questions

This KBA provides answers to the frequently asked questions regarding Integration Center.

• SAP SuccessFactors HXM Suite
• Integration Center

General Capabilities

Q: Which modules are supported by Integration Center?
A: Integration Center supports all modules covered by the OData API v2. For the complete list, refer to the API Reference section of the OData API guide.

Q: Is Compound Employee API supported in Integration Center?
A: No, Integration Center only supports the OData V2 API.

Q: How many fields/columns can be uploaded using CSV Inbound Integration?
A: Up to 500 columns are supported.

Onboarding, Recruiting and Learning modules extractions

Q: How do I extract resume and cover letter data from Recruiting?
A: See KBA 2582360 - Data Extraction Request - Candidate's Resume and Cover Letters.

Q: How do I export Job Requisition pre-screening questions?
A: Refer to KBA 2826605 - Exporting Job Requisition Pre-Screening Questions.

Q: Are Learning APIs available in Integration Center?
A: No, Learning APIs are not supported. Refer to KBA 2634955 for more details.

Q: What is the purpose of the 'Person GUID Export' scenario in Integration Center?
A: The 'Person GUID Export' is a pre-delivered scenario used to export Person GUID data at company level for products like Learning Management System (LMS) which has not implemented the standard Employee Export/SF User Connector. Refer to the KBA 2765328 for the step by step.

Common Issues

Q: Some records are missing from the integration output. Why?

A: Possible reasons include:

• Filters removing data — check Advanced Filters and Time-Based Filters
• Server-side pagination is disabled (see KBA 2723468)
• An outdated scheduled job is running (see KBA 2430723)

Q: I'm seeing duplicate records in the output file. How can I resolve this?
A: Enable the Server-Side Pagination option. See KBA 2723468.

Q: Why are fields from the User entity OR navigating through it (e.g. userNav) returning blank values?
A: Inactive users return blank data in OData API unless filters explicitly include them. Integration Center mirrors this behavior. See KBA 2786330.

Q: I'm unable to extract future-dated or historical records. Is this supported?
A: Yes, you can extract such records. Refer to KBA 2470903 or Time-Based Filters chapter of Integration Center guide.

There are some other common issues that can be found in the Integration Center guide:

• Scenario 1: Schedule Throttle Error chapter
• Scenario 2: Cannot Reach Destination Server for REST and SOAP Integrations chapter
• Scenario 3: Adding Double Header File using Integration Center chapter

Entity and Filter Management

Q: How do I properly choose a starting entity?
A: Refer to KBA 2761576 and the Best Practises on choosing the Starting Entity chapter of Integration Center guide.

Q: In Advanced Filters, I'm not seeing a specific field. Why?
A: Only fields with the SAP:Filterable property set to True in metadata are available. Check this in Admin Center > OData API Data Dictionary.

Q: How do I set a filter for a null value?
A: Leave the filter value blank to match null entries.

Q: How do I handle one-to-many (1:M) navigations?
A: Refer to the KBA 3087941.

Performance and Load Recommendations

Refer to one of the KBAs below depending on your scenario:

• KBA 3087950 - Best Practices for Integration Center job schedule (outbound Integrations)
• KBA 3063887 - Best Practices for creating Event Based Integration via Intelligent Services Center (ISC) and Integration Center (IC)

Scheduling and Execution

Q: How do I view Integration Center execution logs?
A: Use the Execution Manager feature. More info on Monitoring an Integration chapter of IC guide.

Q: What is the maximum runtime for an Integration Center job?
A: Jobs are auto-terminated after 8 hours to maintain system performance.

Q: How do I trigger a job from Intelligent Services Center?
A: Integration Center jobs can be subscribed to Intelligent Services events. Refer to Integrating Intelligent Services with Integration Center and the KBA 2769349.

Security and Encryption

Q: In PGP Encryption, are external key pairs supported?
A: Yes. Security Center supports key pairs from other software tools (.pub and .asc formats). See Importing a PGP File Encryption Key chapter of Security Center guide.

Q: Can SuccessFactors-encrypted PGP files be decrypted externally?
A:

• If the key was generated in Security Center, it cannot be decrypted externally (private key is not exportable).
• If generated externally, decryption by other tools is possible.

Q: In Destination Settings, why can't I change the SFTP port from 22?
A: As of the 2H 2023 release, only port 22 is supported. See KBA 3148291.

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