SAP Knowledge Base Article - Public

2742132 - Not Possible To Create Mass Activity for Document Type Appointment

Symptom

In the action "Create Mass Activity" in the campaign, you can choose only the documents type "Phone call" or "Task", "Appointment" is not available.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. Open any campaign.
  4. Go to the Build facet.
  5. Click in the plus icon to select the Target Group.
  6. Select a target group.
  7. Click in the plus icon to select the action Create Mass Activity.
  8. In the dropdown of the field Type, only "Phone call" or "Task" are available.

Cause

The document type "Appointment" is not available to the action Mass Activity in the current C4C release.

Resolution

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Sales Campaign, Create Mass Activity, Appointments , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions