SAP Knowledge Base Article - Public

2742175 - Webdings fonts on SAP Jam mobile are not showing as the Web Browser version

Symptom

Webdings fonts on SAP Jam mobile are not showing as the Web Browser version

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Jam Collaboration - Mobile

Reproducing the Issue

Creating any page, wiki, forum question and etc. And adding any symbol of the Webbdings fonts on web browsers, the symbols shows differently then SAP Jam mobile app.

For example, creating an question under any kind of group:

  1. Go to a group
  2. Click on Content, Wiki, Forum etc.
  3. Create a Question as below and select WebDings as font.

webfings.PNG

You will be able to see that on Mobile devices the symbols will show differently.

Cause

Webdings is a Microsoft-specific font and platform dependent, and therefore might not be rendered correctly on other platforms.

Resolution

As workaround customers can use the equivalent emojis or Unicode symbols, which are not platform-dependant for the symbols. For example, use https://emojipedia.org/light-check-mark/ character for checkmarks and https://emojipedia.org/cheering-megaphone/ for megaphone

Keywords

Symbols, JAM, Webdings fonts Mobile , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-MOB , Mobile App Issues , Problem

Product

SAP Jam Collaboration all versions