Symptom
You use Solution Manager Incident Management Email Inbox. You want to create a service request from an E-mail.
Service Request created by the document does not contain the text from the source E-mail.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Read more...
Environment
SAP Solution Manager 7.2.
Product
SAP Solution Manager 7.2
Keywords
ERMS, Inbox, E-mail, Incident, Service Request, Create Service Request , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.