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SAP Knowledge Base Article - PreviewSymptom
While referencing an Email, you will notice options like Opportunity and Lead are sometimes enabled and sometimes greyed out.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Add Reference options disabled, Lead, Opportunity , KBA , LOD-CRM-GW-OUT , Outlook , How To
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