SAP Knowledge Base Article - Preview

2742389 - Criteria for the option "Lead" and "Opportunity" being enabled while referencing an Email

Symptom

While referencing an Email, you will notice options like Opportunity and Lead are sometimes enabled and sometimes greyed out.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Add Reference options disabled, Lead, Opportunity , KBA , LOD-CRM-GW-OUT , Outlook , How To

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