Symptom
Internal Candidate receives a fingerprint error when they attempt to accept the Internal DPCS Statement configured for that Instance.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Careers Tab
- Click My Candidate Profile
- Accept DPCS
- Fingerprint error is generated. Fingerprint is different each time the error is reproduced.
Cause
There is already a candidate profile in the system with the same e-mail address as the user.
Resolution
- Check User Directory File (Employee Export) for the affected users.
- Check Values for e-mail Address.
- Check if the value for Username and UsersysID also contain an e-mail address.
- Run an Ad-Hoc Report for any candidates in the system containing any of these values.
- Update the User Directory File so that the affected user now contains a unique value.
Keywords
errorId=42eadab5-94a3-410f-95f3-c2f57f4f1a9b, fingerprint=4f2a56a1f41a1d5ad05dc94a9e56dad079821c11, Exception occurred while creating candidate profile, unique constraint violated: Table(RCM_CANDIDATE), Index(UC_UNIQUE_EMAIL_ADDRESS1), DAOException: Got sqlException for registerCandidate, fingerprint=1d87c2cdbb5c65ff9ae7d532662be700446b2f6a, 6d7bd8a48c3f7279b85b4c5146f0e796868da327 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-CAP , Candidate Profiles , Problem