SAP Knowledge Base Article - Public

2742454 - Error Message - Internal Candidate Profile


Internal Candidate receives a fingerprint error when they attempt to accept the Internal DPCS Statement configured for that Instance.


 SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Careers Tab
  2. Click My Candidate Profile
  3. Accept DPCS
  4. Fingerprint error is generated. Fingerprint is different each time the error is reproduced.


There is already a candidate profile in the system with the same e-mail address as the user.


  1. Check User Directory File (Employee Export) for the affected users.
  2. Check Values for e-mail Address.
  3. Check if the value for Username and UsersysID also contain an e-mail address.
  4. Run an Ad-Hoc Report for any candidates in the system containing any of these values.
  5. Update the User Directory File so that the affected user now contains a unique value.


errorId=42eadab5-94a3-410f-95f3-c2f57f4f1a9b, fingerprint=4f2a56a1f41a1d5ad05dc94a9e56dad079821c11, Exception occurred while creating candidate profile, unique constraint violated: Table(RCM_CANDIDATE), Index(UC_UNIQUE_EMAIL_ADDRESS1), DAOException: Got sqlException for registerCandidate, fingerprint=1d87c2cdbb5c65ff9ae7d532662be700446b2f6a, 6d7bd8a48c3f7279b85b4c5146f0e796868da327 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-CAP , Candidate Profiles , Problem


SAP SuccessFactors Recruiting all versions