SAP Knowledge Base Article - Public

2742587 - Add Reference Options along with their search capabilities while associating the Email to an Account

Symptom

Add reference options along with their search capabilities while associating the Email to an account in outlook add-in.

Environment

C4C Cloud For Customer

Groupware -  Outlook Addin

Reproducing the Issue

  1. Right click on the Email and click Add E-mail
  2. Click on Add Reference and associate it to an Account
  3. Once associated, rest of the options gets enabled.

Cause

The search capability of these options while referencing is as follows :

  • Account : Search can be done by Name and ID
  • Lead : Both ID and Description
  • Opportunity : Both ID and Description
  • Sales Quotes : Search works only for ID
  • Sales Order : Search works only for ID

Resolution

This is the current system design and behaviour of the system.

Keywords

Search function, Add reference, Sales Order, Associate, Sales Quote , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins 1902