Symptom
You get the message 'Error during product specific conversion from ABC into ' when opening a Sales Order. ABC represents the quantity unit of the product maintained inside the sales order.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work centre.
- Go to the Sales Quotes view.
- Open the affected sales quote.
Result: You get the message 'Error during product specific conversion from ABC into '.
Cause
This error pops up because you did not maintain a unit for all price components in the Pricing facet.
Resolution
- Go to the Sales work centre.
- Go to the Sales Quotes view.
- Open the affected sales quote.
- Go to the Pricing facet.
- In the Item Pricing node, click on the arrow in front of the product to see the price components defined below.
- Maintain a unit for all price components in the ‘For’ column.
Keywords
sales order, product, price component, unit, quantity, conversion , KBA , LOD-LE-CQP , Customer Quote Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions