SAP Knowledge Base Article - Public

2742647 - You get the message 'Error during product specific conversion from ABC into ' when opening Sales Order

Symptom

You get the message 'Error during product specific conversion from ABC into ' when opening a Sales Order. ABC represents the quantity unit of the product maintained inside the sales order.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Sales Quotes view.
  3. Open the affected sales quote.

Result: You get the message 'Error during product specific conversion from ABC into '.

Cause

This error pops up because you did not maintain a unit for all price components in the Pricing facet.

Resolution

  1. Go to the Sales work centre.
  2. Go to the Sales Quotes view.
  3. Open the affected sales quote.
  4. Go to the Pricing facet.
  5. In the Item Pricing node, click on the arrow in front of the product to see the price components defined below.
  6. Maintain a unit for all price components in the ‘For’ column.

    SalesOrderPricing.png

Keywords

sales order, product, price component, unit, quantity, conversion , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions