SAP Knowledge Base Article - Public

2742950 - Receive an Application Error When Attempting to Correct or Delete a Leave of Absence Record - aad14abbd6362ffe35cdfb1f87fa0dac9daa8db0

Symptom

  • Receive an application error with the fingerprint=aad14abbd6362ffe35cdfb1f87fa0dac9daa8db0 when you attempt to correct or delete a Leave of Absence record;
  • There is no job info records related to this time off LOA in the system.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Manage Data or Manage Time Off Structures > Employee time;
  2. Enter Employee Time external code;
  3. Select the Leave of Absence you want to edit or delete;
  4. Receive application error;

The same error appears if you attempt to cancel LOA from the workbench.

Cause

  • In this scenario, employees job information was initially migrated (excluding LOA records).
  • Then the Leave of Absence records were added by import from Import and Export Data -> Employee Time.
  • After the LoA records were added, Job Information records were reimported in an attempt to correct the employee status in Job Information for the user as it was not what they expected.
  • After these actions, it was not possible to remove the LoA record.

Resolution

  1. Set 'Enable Leave of Absence Editing' to 'Yes' on the Time Management Configuration Object via Manage Data. (If you can't find this object, go to Configure Object Definitions > Time Management Configuration > make the object 'enableLoaEditing' visibility to 'Editable');
  2. You then need to remove values from the fields Leave of Absence Job Info ID (start) and Leave Of absence Job Info ID (Return To Work). These codes are located in in Manage Time Off Structures > Employee time;
  3. Remove the values from the fields Leave Of Absence Job Info ID (start) and Leave Of absence Job Info ID (Return To Work) and save;
  4. Once this has been done, it should be possible to edit and delete the Leave of Absence Record.

Engineering is currently working on improving the error which appears in the UI in this scenario.

See Also

2586553 - Leave of Absence Job Information History Edit-Delete Conditions

Keywords

aad14abbd6362ffe35cdfb1f87fa0dac9daa8db0, leave of absence, loa, application error, correct, delete, TIM-7721 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions