2743217 - Ask HR Default Ticket Type Set as Employee Support

When creating a Ticket from the Ask HR, the Ticket Type in C4C is automatically being set as Employee Support

SAP Cloud for Customer

1. Login in the Ask HR.
2. Create a new Ticket.
3. Login in C4C.
4. Go to the Service Work center.
5. Click on Tickets view.
6. Check the Ticket just created from Ask HR, the Ticket Type is set to Employee Support.

Currently when tickets are created using the integration (between Ask HR and C4C) , the data inflow is via OData Service, and custom Ticket Type are not considered. In these cases all tickets will have the Ticket Type set as Employee Support.

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Ask HR; Ticket Type; Employee Support; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions