2743217 - Ask HR Default Ticket Type Set as Employee Support

When creating a Ticket from the Ask HR, the Ticket Type in C4C is automatically being set as Employee Support

SAP Cloud for Customer

1. Login in the Ask HR.
2. Create a new Ticket.
3. Login in C4C.
4. Go to the Service Work center.
5. Click on Tickets view.
6. Check the Ticket just created from Ask HR, the Ticket Type is set to Employee Support.

Currently when tickets are created using the integration (between Ask HR and C4C) , the data inflow is via OData Service, and custom Ticket Type are not considered. In these cases all tickets will have the Ticket Type set as Employee Support.

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea.

Ask HR; Ticket Type; Employee Support; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions