Symptom
You have activities which are near to their due date, however, they are not appearing under "My Upcoming Activities" on Home screen.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Home screen.
- Notice that there is no activities under "My Upcoming Activities".
Cause
This tile will only be filled if there are active upcoming activities in the system for the logged in user (start-date in the future).
"My Upcoming Activities" is designed to show activities which are on the current user's calendar. An account will displayed if maintained for the activity.
Resolution
This is the standard behavior of the system.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
See Also
- SAP Cloud for Customer Analytics Guide > 10.2.3 Tools Card
- Help Portal > Scope and Configure the Home Page & Tools Card
Keywords
Home; My Upcoming Activities; Activities; Due Date; Not Appearing; Calendar; Appointments; , KBA , LOD-CRM-HOM , Home Page , How To