SAP Knowledge Base Article - Preview

2743718 - A Workflow Rule With a Condition Based on The Service Technician of an Assignment is Not Working Correctly

Symptom

You created a Workflow Rule for the Assignment Business Object.

Within the Workflow Rule you maintained a condition that the Workflow Rule should not be triggered, when a certain Service Technician is maintained in the Assignment.

However, the system ignores the condition and the Workflow Rule gets triggered even for the maintained Service Technician.


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Environment

SAP Cloud for Customer / Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Workflow Rule Assignment Ticket Service technician condition Resource Scheduler , KBA , LOD-CRM-RES , Resource Scheduling , Problem

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