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SAP Knowledge Base Article - PreviewSymptom
You created a Workflow Rule for the Assignment Business Object.
Within the Workflow Rule you maintained a condition that the Workflow Rule should not be triggered, when a certain Service Technician is maintained in the Assignment.
However, the system ignores the condition and the Workflow Rule gets triggered even for the maintained Service Technician.
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Environment
SAP Cloud for Customer / Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Workflow Rule Assignment Ticket Service technician condition Resource Scheduler , KBA , LOD-CRM-RES , Resource Scheduling , Problem
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