SAP Knowledge Base Article - Public

2743911 - The Next Planned Visit Information Is Not Updated on Accont


The Next Planned Visit information is not updated on Account.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Accounts work view.
  3. Open the Account ABC (ABC is used to define the Account's identification).
  4. Go to the Visits facet.
  5. Click on New.
  6. Create a New Visit fulfilling the mandatory fields.

Result: The Next Planned Visit information is not filled with the Start Date/Time of the Visit created as expected.


The BUPA Visiting Information Update feature is deactivated on the project scoped.


In order to enable the Next Planned Visit information, the system have to be set as described in the following steps:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects work view.
  3. Select the current project.
  4. Click on Edit Project Scope.
  5. Go to the step 4 Questions.
  6. Expand Sales Scoping Element.
  7. Afterwards, expand Account and Activity Management option.
  8. Select Activity Management.
  9. Under Visits Business Option, descope the question "Do you want to deactivate business partner visiting information feature?".

 KBA BUPA Visiting Information.png

See Also

SAP Admin Guide - Configuring Visits and Routes


Next Planned Visit, Visits, Accounts. , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions