2744118 - The Sub-Ticket is not Shown in the Document Flow of Ticket

The Sub-Ticket is missing in the Document Flow of a Ticket.

SAP Cloud for Customer

1. Go to the Service work center.
2. Go to the Tickets view.
3. Search for Ticket ABC (where ABC is the Ticket ID) and open it.
4. Go to the Sub-Ticket facet of Ticket ABC and click on Add button to add Ticket LMN (where LMN is existing Ticket ID). Or click New button for creating new Ticket LMN1.
5. You can see the Ticket LMN (or LMN1) is there in the Sub-Ticket facet of Ticket ABC.
6. Go to the Document Flow facet of Ticket ABC.

The sub-tickets are not shown in the Document Flow.

The newly created Ticket LMN1 or an existing Ticket LMN added via Sub-Ticket facet will not be shown in Document Flow for Tickets and any other object as well, such as Leads, Opportunities, etc. Only the the follow-up Tickets will be visible under Document Flow. 

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

KBA: 3475641 - Functionality Currently not Available

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