SAP Knowledge Base Article - Public

2744388 - SAP Jam Away Alert not working for Search and Autocomplete


  • Away alert notice missing on header user search;
  • Away alert notice missing on messages;


SAP Jam Collaboration

Reproducing the Issue

  1. User 'UserA' sets an Away Alert
  2. Another user tries to search for UserA
  3. Another user tries to send a message for UserA

SAP Jam will not display the away message on the header user search or when using autocomplete on messages.


This is an expected behavior. The member autocomplete UI for search and messages hasn't yet added support for away alert info. SAP Engineering team is considering to have this implemented on our 1905 release.

See Also

SAP Help Portal: Away Alerts


away alerts, away mention, away search, absence request, absence information, CUB-48492 , KBA , LOD-SF-JAM-PRF , User Profile , Problem


SAP Jam Collaboration all versions