SAP Knowledge Base Article - Public

2744418 - KPI Shows 0 or Wrong Value - Possible Causes


You have created a KPI, however the preview shows 0 or a wrong value. When you open the report and check the respective key figure, the value is correct.


  • SAP Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

Open the KPI from the respective work center view (most commonly Home) or open a preview:

  1. Go to the work center Business Analytics, view Design KPIs.
  2. Search for the respective KPI and click on Preview.
  3. Check either the KPI or the Reference Value.

A wrong result is shown. If you compare it to the report and key figure that this KPI is based on, the report will show the correct value.


There are several possible causes why a KPI is not calculated correctly. Please check the respective KBAs listed below.


2629746 - KPI Shows 0 or a Wrong Value

2547529 - KPI showing wrong value

2657239 - Key Figures Behavior in KPI's

2413052 - KPI Negative Values are Displayed as Zero

2365399 - Target Value Missing in KPI

2627252 - Custom KPIs are displayed with the incorrect scaling


key performance indicator, wrong KPI, key figure, current value, target value, context report , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions