Symptom
When you send a job to a friend/coworker, the email is being sent with a system Sender Name.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Cause
When Single Sender feature is disabled, the system will send the email to the referee as <system@successfactors.com> instead of sending with the user which is referring to prevent the email from being sent to the spam folder.
Resolution
- To send email with the referral email, enable the Single Sender feature in Admin Center > Manage Email Notifications
- Notice the Email Job to Friend will not pick email from the Single Sender feature and from the user profile, for example:
You have the company email in the 'Single Sender Email' inside the Single Sender, but the email will be launched with the email set within the user profile.
See Also
Keywords
sf, success factors, RCM, Sender Name; Email Job to Friend; system@successfactors.com; Single Sender , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem