SAP Knowledge Base Article - Preview

2744635 - The Serial Id is not Determine on Entering the Customer in New Ticket

Symptom

On creating new ticket for an account the serial id field is blank.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

New Ticket , Serial Id , KBA , customer , account determination , LOD-CRM-SRP , Service Request Processing , How To

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