2744900 - Error when accessing Jam - This page isn't working

When trying to access Jam through SuccessFactors an error is being thrown saying that "This page isn't working".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HXM Suite

1. Login in SuccessFactors
2. In the Home Page dropdown select "Sap Jam"
3. You are redirected to a page saying: "This page is not working"

During the integration of your Jam instance with BizX, some URLs may have been set incorrectly in provisioning.

Contact your partner/consultant or open an case with Customer Support asking to verify the URLs for Jam in Company Settings and in Authorized SP Assertion Consumer Service Settings. The common error regarding this URL is a double colon after https, as shown below:

Company Settings:

Authorized SP Assertion Consumer Service Settings:

If the URLs are as shown in the screenshots above, please ask to remove it and left only one colon after https, this should solve the problem.

2083382 - Requesting SAP Jam Integration with SuccessFactors (BizX)

Error, SAP Jam, Jam Access, This page isn't working, Please try again later or contact your system administrator , KBA , LOD-SF-JAM , SAP Jam , Problem