SAP Knowledge Base Article - Public

2744947 - User Unable to Access Their Own Goal or Development Goal Plan


  • User cannot access a Goal or Development template
  • They receive an error message when accessing the Goal or Development Plan

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


  • SAP SuccessFactors Goal Management
  • SAP SuccessFactors Career Development

Reproducing the Issue

Go to the Goal or Development Plan and you receive an error message:
Error accessing goal plan.png


Access to the last viewed template may have been removed.

  • While the admin can set the default for a goal plan, this will only apply to new users since an individuals personal settings are "sticky", meaning the system is going to remember the last goal plan a user views and show that to them.
  • What the employee last viewed overrides the default setting. And if access to the last viewed template is removed, the system can throw the above error. 


To remdy this, go to:

  1. Admin Center 
  2. Manage Templates
  3. Open the Goal or Developent Goal profile
  4. Select the template you want the user to have access to and make it the default
  5. Log out and back in to refresh RBP
  6. Now the user should have access to the template and you can change the default back to the original without affecting this. 


Goal template, Development template, Career Development , KBA , LOD-SF-GM-TMP , Template Management , LOD-SF-CDP-TMP , Template Management , Problem


SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Succession & Development all versions