SAP Knowledge Base Article - Public

2745052 - The Product Internal Pricing Is Coming from Incorrect Price List


The product internal pricing is coming from incorrect price list.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunity work view.
  3. Create an Opportunity ABC (ABC represents the Opportunity ID) associated to Sales Organization DEF (DEF represents the Sales Organization ID).
  4. Go to the Products facet.
  5. Add a Product 123 (123 defines the Product ID).

Result: The user expects that the price comes from Price List TUV (TUV defines the Price List ID) related to Sales Organization DEF, however it is coming from Price List XYZ (XYZ define the Price Lists ID).


The Opportunity ABC has been configured without Distribution Channel data and the Price List TUV contains Sales Organization and Distribution Channel information.


To obtain the expected internal pricing from price list TUV, the user has to maintain the Distribution Channel data according to the following steps:

  1. Go to the Sales work center.
  2. Go to the Opportunity work view.
  3. Open the Opportunity ABC.
  4. Click on Edit button.
  5. On the Opportunity's header, maintain the Distribution Channel information.

See Also

SAP Admin Guide - Internal Pricing


Opportunity, Price List, Price. , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-PRC , C4C Pricing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions