Symptom
- Agents complain of bad audio stream in SAP Contact Center
- Robotic sounds coming from caller side or vice versa (robotic sounds from agent to caller)
- The voice stream has much static
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, voice quality, robot, robotic, delayed, far away, distant , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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